Concrete Construction is one of the most demanding applications for any type of equipment. Our commitment to quality is just as demanding. In every phase of our operation – product design, component purchasing, product manufacturing, customer training, warranty administration, and customer service – we monitor and evaluate the performance of our systems.

Quality Policy

Somero Enterprises strives to provide the finest quality, state of the art products while providing each customer with a business experience second to none. Our goals will be met by functioning as a team with employee involvement at all levels in an atmosphere that fosters safety, trust, creative thinking, respect, pride, positive attitude, open communication, and commitment from each employee to constantly bear in mind that our customer is our key to sustained success.

Guiding Principles

• Product Innovation – Engineers draw on both specific market feedback as well as extensive quality reporting on existing products to produce innovative and highly integrated products designed to meet the ever-changing needs of our customers.
  
  
• Global Purchasing – Somero requires that its suppliers have the technology and resources available to provide high quality products at competitive prices. Long term partnerships are developed with key suppliers to leverage the supplier capabilities and ideas for overall product improvement.
  
  
• Production Commitment – Somero trusts and empowers all of our production assembly technicians and provides all the tools necessary for these employees to successful. This has led to low turnover rates, a highly experienced workforce, and ultimately, superior workmanship.
  
  
• Customer Training – Whether at our facility or yours, Somero provides extensive operator training to ensure that our customers receive the maximum benefit from the use of our equipment in the shortest amount of time. This leads to quicker return on investment and improved customer satisfaction.
  
  
• Customer Service – “24 hours a day, 7 days a week”, summarizes the Somero commitment to customer service. Our trained representatives do more than answer your call(s), they spend one week each month in the field working with (and learning from) our customers during machine trouble-shooting and problem solving as well as on-site training. No one is better trained to help you resolve a field concern than someone who has “on the job” experience.
  
  
• Quality Process – Throughout the product development cycle, from product design release to customer delivery, Somero Quality Engineers monitor overall product performance. Supplier ideas, assembly suggestions, customer concerns, and warranty returns are all evaluated on an individual basis, findings are recorded, and the data is fed back to engineering for future design improvements.