Customer Service

FASTER. FLATTER. FEWER. ®

Other Somero websites: Somero China

Customer Service

We have years of experience working with customers to solve even the toughest application and maintenance problems associated with Laser Screed® concrete leveling equipment.

When you buy from Somero®, we stand behind our equipment and give you our expert help 24 hours a day.

Every piece of Somero equipment is designed and built to provide maximum productivity and operation economy throughout its working life. Your Somero Service Group can help you maintain that built-in value with a variety of services.

Train For Success

Concrete construction sites can be complicated and stressful locations. If you have a new operator or just want to brush up on some finer skills, we can dispatch one of our trained professionals to provide on-site service. Somero can help you find ways to improve efficiencies, enhance jobsite safety and cut costs. Register online for a class.

Equipment Evaluation / Mechanical Repairs

Setup, calibration, and adjustment to your Somero® equipment can restore optimum performance. Somero can assist your mechanics with repairs or perform the repairs for you. A trained technician from Somero can provide a detailed evaluation of parts and services required to make your machine run as well as it did when it left the factory.

Service Contracts/Extended Warranties

When you want piece of mind after your warranty expires, we can help with our extended warranty and service contracts. Click here for more infomation or contact us via phone, fax or email. Click the button below to learn more about Somero's Service Warranties.

Instant Troubleshooting

With our 24x7x365 service coverage, you can always contact us to discuss your machine operation. Troubleshooting over the phone is the fastest way for us to get an expert technician in touch with you to help get your equipment up and running quickly.

Contact Us

Americas / Asia

Location:    Houghton, Michigan, USA
Phone:         +1.906.482.7252         Option 4
Fax:             +1.906.483.2774
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Europe / Africa

Location: Chesterfield, England, UK
Phone: +44-1246-454455

Fax: +44 (0) 1246 261 673
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Service Partners

In an effort to give you outstanding service, in many cases the supplier of components on your Somero equipment can be serviced locally the the dealer or original supplier of the component. Our customer service representatives are always available to assist with whatever issues you may be having. If you would like to locate a dealer without our assistance, we have included these links for your convenience. (Each of these will open in a separate browser.)

Laser Equipment - Trimble
SXP-D Engines - John Deere
S-160 and S-240 Engines - Deutz
S-240 and SXP Engines - Cummins
S-100 Engines - Kubota
CopperHead S-9210 Engines - Honda
CopperHead XD, HoseHog, Mini Screed, Mini Rake and PowerRake Engines - Robin Engines
Robin Engine Distributers in the World - Click here

Service Contracts Available

Somero Service Contracts are now available for all equipment.

Click here to read more! (PDF)

Or visit our Somero Service Warranty web page to learn more.

Please Work Safely!

Warning: Unsafe working conditions, procedures, practices, tools, and equipment may cause serious personal injury or death. Qualified personnel must follow safe working practices, and properly select and use the necessary tools and equipment to correctly perform a desired task safely. Use appropriate personal protection equipment (PPE) and follow recognized standards for the control of hazardous energy (lockout/tagout procedures) such as those provided, for example, by the U.S Department of Labor, OHSA Standard Number 1910.147 Refer to the appropriate "Safety Information" section of the machine or product's Operator's Manual, or otherwise, contact the Customer Support Department at Somero Enterprises, Inc. for additional information.

Click here to download our Safe Work Practices Brochure (if you experience difficulties viewing this pdf through your browser, please right click and download to your desktop).